Refunds

Payments are made from your own wallet on Solana and cannot be reversed by the network. We refund the following cases manually, in USDC, to the wallet that paid.

You are eligible for a refund when

• You paid twice for the same order. Kestrova detects this automatically; the second payment is refunded.
• You paid but no report could be delivered (for example the analysis failed after payment) and Resume does not deliver it within 7 days.
• Your payment arrived after the order expired or was otherwise not accepted by Kestrova's payment check.

Not refundable

• A report that was delivered. The free scan shows every finding before you decide to buy, and the analysis cannot be returned once delivered. This does not affect any rights you have under mandatory consumer law.
• Solana network fees, which go to the network, not to Kestrova.

How to request

Email [not yet set] with the order ID and the transaction ID. We verify the payment on Solana and send eligible refunds within 5 business days.